Refund policy
We accept returns within 7 days of receiving your order if:
- You received a faulty or damaged product
- You received the wrong order
- You wish to return the item for another valid reason
To qualify, your item must:
- Be in the same condition you received it (unused, unworn, unwashed, and in original packaging)
- Have the return tag still attached and intact
- Include your proof of purchase
⚠️ Returns that do not meet these requirements will be refused and sent back to you.
How to Start a Return
- Email us at a.ynah@outlook.com with your order number and reason for return.
- Wait for confirmation before sending your package.
- Once approved, pack your item(s) securely with your proof of purchase.
Important Notes
- Customers are responsible for all return shipping costs, unless there was an issue on our side.
- We strongly recommend using a tracked delivery service. We are not responsible for lost, stolen, or undelivered parcels.
- Items returned without prior approval will not be accepted.
- Approved refunds will be processed to your original payment method within 7–10 working days of receiving the return.